FAQs on Personalize / Pre-Order
What is Personalize feature?
The Personalize feature gives our clients a chance to customize their pieces to their body shape and size. We make your items as you order them. That way, we reduce wastage.
How does the Personalize feature work?
1. Identify the style or item you would like to customize.
2. Refer to our Standard Size Chart
3. Identify which size best fits you. Then we can make minimal adjustments based on your preferences. Example: If your waist line is 29" (medium) but your hip line is 40" (large), we can make these adjustments for you.
4. Send us an inquiry via email or direct message.
How do I take my measurements?
The diagram below is provided to serve as your guide in taking measurements. You will need a measuring tape to take your actual and accurate measurements for bust, waist, and hips. And we can assist you in taking your measurements.
A - Bust - Take the circumference of the widest part of your chest
B - Waist - Take the circumference of the thinnest part of your waist
C - Hips - Take the circumference of the widest part of your hips
Note: Be as honest, and as accurate as possible. Do not add or deduct from the actual measurements. Don't worry, all your information are safe with us!
How long does it take to have an item custom-made?
Production lead time is 2-5 days (subject to change without prior notice). You may send us an email at email@example.com for more information and other inquiries.
What are the Return & Exchange Policies for Personalized/ Pre-ordered Items?
- Personalized or Pre-ordered items may not be returned or exchanged with other items since they are produced upon confirmation of your order. We may, however, make minimal alterations in size, but courier fees to and from our office will be charged to the customer. The FIRST minimal alteration will be free-of-charge. Succeeding alterations will be subject to alteration fees.
- Pre-ordered items are considered FINAL SALE, and cannot be returned or exchanged.
- For requests to make minimal adjustments on the measurements of your pre-ordered item/s, please email us at firstname.lastname@example.org as soon as you confirm your order.
- Note that we will only proceed production of your item/s as soon as payment has been confirmed.
- Production lead time: 2-5 business days as soon as order is confirmed.